Contact Center Lead – Take Charge in Sterling, VA

Drive the Front Lines of HVAC & Plumbing in Northern Virginia

At AllTech Services, the Contact Center is the nerve center of our operations — every customer call, every technician dispatch, every opportunity for service excellence runs through this team. We’re looking for a Contact Center Lead to help guide our customer service and dispatch operations, ensuring every interaction reflects our CARE values: Curiosity, Ambition, Responsibility, and Empathy.

This isn’t a back-office position — it’s a chance to make an impact every day by supporting your team, optimizing workflows, and leveraging technology to deliver exceptional service.

Your Role with CARE

• Curiosity – Embrace Innovation
  Use and champion emerging technologies — from advanced CRMs to AI-enhanced call and dispatch tools — to make processes smarter and faster.
  
  

• Ambition – Set the Pace
  Support the team in hitting and exceeding KPIs, coach reps to grow in their roles, and keep operations running at peak performance.
  
  

• Responsibility – Own the Flow
  Coordinate schedules, monitor calls, and keep dispatch operations moving smoothly across Northern Virginia and Loudoun County.
  
  

• Empathy – Lead by Example
  Build strong relationships with your team and ensure every customer feels heard, respected, and valued during every interaction.
  
  

What It Takes to Succeed

• Experience in a contact center, dispatch, or customer service environment, ideally in HVAC, plumbing, or other trades.
  
  

• Strong organizational skills and the ability to manage multiple priorities in a fast-paced setting.
  
  

• Confidence in using modern technology such as CRM platforms, VoIP systems, and automation tools.
  
  

• A proactive, solutions-focused mindset with the ability to support team members effectively.
  
  

• A drive to grow your leadership skills and advance within the company.
  
  

What’s In It for You

• Competitive pay with performance-based incentives.
  
  

• Medical, dental, and vision insurance.
  
  

• Disability and life insurance coverage.
  
  

• 401(k) with company match.
  
  

• Paid time off, holidays, and sick leave.
  
  

• Career development opportunities, including leadership training.
  
  

• A family-driven culture that celebrates Curiosity, Ambition, Responsibility, and Empathy.
  
  

Step Up and Lead

If you’re ready to take the next step in your career and lead from the front in a high-energy, tech-forward environment, apply today and start building a career that works for you.